Refund & Return Policy

Refund and Return Policy
Last updated: 10/22/2026

We want you to love your hair. Because human hair products are personal-care items, our return policy has some conditions to protect hygiene and every customer's quality.

Return Window
You may request a return within 7 days of delivery.

Eligible for Return or Exchange
To be eligible, the item MUST be:
- Unworn, unused, and not installed
- Unwashed, unstyled, and not colored, bleached, or cut
- Lace uncut, with no alterations to the cap
- In its original packaging with all included items

Not Eligible for Return
- Wigs, bundles, closures, or frontals that have been worn, installed, washed, dyed, bleached, cut, plucked, or styled (bundles that are unraveled from bundle state)
- Custom-colored, custom-ordered, or specially requested units
- Items returned after the return window
- Items with strong perfume, product residue, or other signs of use
- Clearance or final-sale items (clearly marked on the product page)

Received a Defective or Incorrect Item?
We inspect everything before it ships, but if something is wrong, we'll make it right.
- Contact us within 48 hours of delivery at nayabeautyhair@gmail.com with your order number and clear photos or a short video showing the issue.
- Do not wash, style, or install the item before contacting us.
- If the item is confirmed defective or incorrect, we'll offer a replacement, exchange, or full refund, and cover return shipping.

How to Start a Return
1. Email nayabeautyhair@gmail.com with your order number and the reason for your return.
2. We'll reply within 1–2 business days with instructions and the return address.
3. Ship the item back with tracking. Do not send returns without contacting us first; unapproved returns can't be processed.

Return Shipping
Customers are responsible for return shipping costs unless the item was defective or sent in error. We recommend using a tracked service, since we can't refund items lost in transit.

Refunds
Once we receive and inspect your return, we'll email you about the result. Approved refunds are issued to your original payment method within 5 - 10 business days. Original shipping fees are non-refundable unless the return is due to our error. A restocking fee of 20% may apply to approved non-defective returns.

Exchanges
We're happy to exchange eligible items for a different length, texture, or style, subject to availability. Any price difference is charged or refunded.

Order Changes and Cancellations
Because we source orders quickly after they're placed, contact us as soon as possible if you need to cancel or change an order. We can cancel free of charge until your order is picked up from our supplier or shipped. After that, our return policy applies.

Questions?
Email nayabeautyhair@gmail.com or call 943-236-9148