Shipping policy
Shipping Policy
Last updated: 10/22/2026
How We Fulfill Orders
We source your order from our local supplier after you place it, then inspect, pack, and ship it. This keeps our hair fresh, and it means processing takes a little time.
Processing Time
- Orders placed before 12:00 PM ET Monday–Friday are typically processed and shipped the same day.
- Orders placed after 12:00 PM ET, on weekends, or on holidays ship the next business day.
- During sales and busy periods, processing may take up to 2-3 business days. We'll email you if there's a delay.
- If an item isn't available from our supplier, we'll contact you within 1 business day to offer a replacement or a full refund.
Shipping Methods and Delivery Times
Delivery times start after your order ships, not when you place it.
| Method | Estimated Delivery | Cost |
Standard (USPS Ground Advantage | 3–5 business days |
Priority / Expedited | 1–3 business days
Add items to cart to see estimated shipping cost based on delivery address.
These are estimates, not guarantees. Carriers can experience delays outside our control.
Where We Ship
We ship to the United States only / list countries
International orders may be subject to customs fees, duties, and taxes, which are the customer's responsibility.
Tracking
You'll receive a confirmation email with tracking as soon as your order ships. If tracking hasn't updated in 3 business days, contact us at nayabeautyhair@gmail.com
Incorrect Addresses
Please double-check your shipping address at checkout. We're not responsible for orders sent to an incorrect address provided by the customer. If you notice a mistake, contact us right away; we'll try to correct it before your order ships.
Lost, Delayed, or Damaged Packages
If your package is marked delivered but you can't find it, check with neighbors and your local post office first, then contact us within 7 days. If a package arrives damaged, email us photos within 48 hours of delivery.
Local Delivery / Meet to Pick Up
Local delivery is available in Atlanta, Marietta, Smyrna GA. Choose it at checkout. We'll contact you to arrange the delivery time.
Questions?
Email nayabeautyhair@gmail.com or call 943-236-9148.