Shipping & Return Policy
SHIPPING & RETURN POLICY
Thank You for ordering with Naya Beauty Hair
TO ENSURE A DELIVERY WITH NO GLITCHES, ASK THAT YOU KEEP YOUR BILLING ADDRESS AND SHIPPING ADDRESS THE SAME.
MAKE SURE YOU'RE ENTERING IN THE CORRECT BILLING ADDRESS THAT'S ASSOCIATED WITH YOUR BANK CARD. IF YOU DON'T ENTER THE CORRECT BILLING ADDRESS YOUR CARD WON'T PROCESS THE PAYMENT.
P.O BOX ADDRESSES ARE NOT ACCEPTABLE.
1. How long is processing, shipping, and handling?
LOCAL TO THE ATLANTA AREA?! Get your hair the same day!! (orders have to be placed before 12pm)
Orders will ship out the same day if ordered before 12pm. Processing orders placed after 12pm will take 24hrs before shipping. Processing happens during business days only (Monday - Friday). (If you ordered on Friday your order will be processed on the next business day which is Monday.) Express Shipping Orders are 2 to 3 Business Days.
Domestic Express Shipping is 2-3 Business days depending on your location.
Domestic Regular Flat Rate Shipping is 4-5 Business days depending on your location.
International Shipping is 7-10 Business days depending on your location.
PLEASE KEEP IN MIND THAT SHIPPING DAYS START AFTER PROCESSING OF ORDER.
All Packages Delivery is with USPS. Business days are Monday-Friday.
2. When will my tracking number start to update?
After receiving a tracking email, Shipping Activity will become available after 24hrs. Your Tracking Number will come to your email. Please check your spam folder if you don’t see it inside your inbox. If you haven’t received a tracking number after 3 days from placing your orders please contact customer service at nayabeautyhair@gmail.com
3. Can I make changes to my order?
To insure a quick delivery all orders are processed daily, So orders cannot to be altered or changed once your payment is complete.
4. May I return my order?
Due to the nature of our product, and federal health regulations, all of our hair extensions are final sale. We do not offer refunds on any hair purchases.
Our hair undergoes a strict quality control process to ensure that our customers receive only the best virgin hair.